Delivery
What it costs, when it comes, where we go, and what happens if something goes wrong.
What will delivery cost?
Two things set the delivery fee: how far your address is from our base near the market, and how big your order is. Checkout works out the exact fee and shows it before you pay.
What you pay is your items, plus a service fee, plus delivery.
There's a minimum order value, and checkout tells you if your basket is under it.
Order size picks the vehicle
Every product counts towards the load, measured in points. A sachet of spice hardly registers; a sack of rice counts for a lot. A bigger load needs a bigger vehicle, and a bigger vehicle costs more to send.
Try a basket
Sachet of spice
1 point
0Tuber of yam
6 points
025kg sack of rice
30 points
0
Example sizes. Every product in the shop has its own, and your cart shows your basket's total as you shop.
Add something to see which vehicle it needs.
Distance does the rest
The fee also grows with the road distance from our base to your pin, measured when you check out. The same basket costs more to send further.
lower feeFurther pin,
higher fee
Bigger than a van
An order too big for our largest vehicle can still be placed and paid for. Before anyone sets off, our team works out how to carry it.
When will it arrive?
We don't keep stock, so nothing is bought until you've paid. After that, every order goes through the same steps, and your order page shows each one as it happens.
Order placed
Your payment is confirmed.
Being prepared
A shopper is given your list.
Shopping for you
The shopper buys each item at the market, and you can watch them get ticked off.
Packed
Everything that could be found is bought, and we arrange a rider.
Out for delivery
Your rider's name and phone number appear on your order page.
Delivered
Check your order, then tap to confirm it arrived.
Ordering outside market hours? Your order goes into the next morning's shopping.
Do you deliver to me?
We deliver around Accra, up to a set driving distance from our base near the market. When you drop your pin at checkout, you find out straight away which side of that line you're on.
Inside our area
Checkout measures the road distance and shows your delivery fee before you pay.
Outside it
Checkout tells you we don't deliver there yet.
Drop your pin at your gate. The fee is worked out from it, and your rider follows it to find you, so your neighbourhood alone isn't enough.
What if something goes wrong?
Every item on your order is accounted for, and your order page shows what happened to each one.
Gari
2 × olonka
Tomatoes
Only 1 of 2 found
Tilapia
Sold out today. You'll be refunded.
Refunds
Tomatoes: only some found
Sent
Payment reference MP-EXAMPLE-0831
Tilapia: not available
Being sent back to you
- Only some found
- You're refunded for the part the shopper couldn't buy. The service fee is adjusted to match; the delivery fee stays, because the rider still comes.
- Sold out today
- It comes off your order and you're refunded for it. We never swap in something else.
- Refunds
- Sent by hand. You're notified when each one goes out, and its payment reference appears on your order page so you can trace it.
Other things that can happen
- Nothing on your order is found
- The order is cancelled and refunded in full, delivery included.
- The rider can't find you
- They'll call the phone number on your account, so keep it close while your order is out for delivery.
- Something arrives damaged, spoiled or wrong
- Report it from your order page, with a photo if you can. Someone reads every report and decides what to put right.
- You change your mind
- Until shopping starts, and within the cancellation window, cancel from your order page and get everything back. After that, contact support.
Still have a question?
Our support team can look at your order with you.