Customer Support
Our care team is available during opening hours. For urgent issues with an active delivery, call our dispatch line or reach out on WhatsApp. For refunds, questions, or account help, send a message below to track it in your account.
For active deliveries and rider contact on the road.
Quick text inquiries and photos during market hours.
General inquiries, invoices, and supplier communication.
Open daily during market hours
Accra, Ghana
How support works at Foodstuff Home
Factual rules governing open-market shopping, delivery allocation, and refunds.
Out-of-stock items & shortfall refunds
We hold no warehouse inventory — our staff shoppers buy your groceries fresh at the market after you pay. If an item cannot be found or is only partially available, we never make silent substitutions. The unfulfilled amount is automatically routed to our refund queue, and your service fee is recalculated to match.
Order cancellation before shopping starts
You can cancel your order directly in the app at any time before our shopper begins buying at the market, which triggers an automatic Paystack refund. Once market sourcing has begun, cancellations must be handled through our support desk.
Vehicle allocation & delivery fees
Delivery fees are calculated from the driving distance from our market hub and the cart's total Capacity Points. Light grocery orders travel by motorcycle (0–25 points); medium orders travel by car (26–75 points); and heavy loads such as 25kg rice sacks or crates of tubers travel by van or tricycle (aboboyaa).
Market hours & overnight orders
Our shoppers source goods during physical market hours. Orders placed outside operating hours enter the next morning's market shopping queue and are dispatched first thing the following day.