Terms & Conditions

By placing an order, you agree to these terms. If you don't agree with them, please don't use the service.

You can browse and fill a basket without an account, but you need one to check out.

Keep your sign-in details private, and give us a phone number that works: shoppers and riders call it about your order.

The shop lists what's available at the market today. Putting something in your basket doesn't hold it for you.

Market goods don't come with labels, so descriptions and nutrition details are a guide only.

If you have a serious allergy, check the food yourself before eating it.

The price you see at checkout is the price you pay, even if the market price changes that morning.

Your total is the items, plus a service fee, plus delivery.

Items+Service fee+Delivery=Your total

There's a minimum order value. The delivery fee depends on distance and order size, and is shown before you pay.

You pay through Paystack by Mobile Money or card.

We deliver around Accra, up to a set driving distance from our base. Checkout tells you if your address is outside it.

Until shopping starts, within the cancellation window

Cancel from your order page and get everything back automatically, delivery fee included.

After that

Contact support. Anything already bought is charged, and the rest is refunded.

If an item can't be bought when our shopper gets to the market, or only some of it can be found, what wasn't bought comes off your order. We don't substitute something else.

What wasn't bought

Refunded to you.

The service fee

Worked out again.

The delivery fee

Not refunded once a vehicle has been arranged.

Very large orders are checked by our team before anyone sets off.

When your rider is assigned, their name and phone number appear on your order page.

Please confirm in the app once your order has arrived.

If something arrives damaged, spoiled, wrong or missing, report it from your order page, with a photo if you can.

Someone reads every report and decides what to put right. Reporting a problem doesn't refund you automatically.

The text, photos and software on Foodstuff Home belong to us or the people we license them from. Please don't copy, scrape or resell them without written permission.

To the extent the law allows, Foodstuff Home isn't liable for indirect or consequential losses from using the service, or for delays caused by things outside our control, such as severe weather or road closures.

We may update these terms, and the date at the top shows when they last changed. Questions about them can go to support or our support team.